Human Resource Considerations

• Recruitment pains: Costs of advertising, screening the applicant, interviewing and hiring.

• Training : Spending time and energy training new hire

• Supervising , mentoring, motivating and remote monitoring feedback loop

• Office requirements of physical space, supplies, computer, software, telephone, wireless headset, and ergonomic chair

• Work position turn over rate and complete costs and learning curves associated with this continuous process.

• Additional Costs:
  • Payroll taxes/unemployment
  • Workers compensation
  • Health/dental insurance
  • Eemployee assistance program/resources
  • Vacation/sick days
  • Retirement benefits
  • EEOC complaints /lawsuits

Frontline Value:

• Recruiting is complete and client interviewing of individual is optional.

• Training process is easily replicated with minimal client resources due to our unique frontline skill inventory database and library.

• Self managed and understands the importance of guaranteed work scopes.

• Individual Frontline Centers are already established virtually by technology and ergonomic designed furniture.

• Entry level positions are not included in our hierarchy and this contributes to minimal turnover and comfortable learning curves for us.

• Equitable service provider compensation with the flexibility to change focus if necessary on a nearly immediate basis.