|
Virtual Customer
Service Inbound Calls
Frontline Client:
Take inbound customer service calls for an artist.
Frontline Tasks
- Take incoming calls
- Order taking
- Customer service issue resolution
- Take and deliver phone messages
- Be “the voice” of the company
- Consultative sales a plus
- Experience handling media requests a plus
Frontline Skill Set
- Two to five years experience with various customer
service issues
- Outlook experience, Yahoo, AIM and Skype
- 30 WPM typing speed
- Customer complaint resolution
- Answer and respond professionally to voice mail
- Highly organized
Frontline Pay:
To be determined after Talent review
|
Virtual
Personal Assistant
Frontline Client:
Personal assistant to the CEO of a growing web development and application
company.
Frontline Tasks
- Intense one-on-one telephone communication with
CEO
- Maintain and organize calendar
- Maintain and organize virtual filing system
- Maintain and organize E-mails for response
- Research projects as needed
Frontline Skill Set
- Three to five years experience as a Virtual Assistant
- MS Office Suite a must
- 80 WPM typing speed
- Comfortable taking dictation over the phone
- Highly organized
- Experience using Go To My PC, Salesforce.com and
SugarCRM
Frontline Pay:
To be determined after Talent review
|
|
Virtual
Executive Assistant
Frontline Client:
D-Level executive of international consulting firm.
Frontline Tasks
- Answer phones
- Coordinate email responses
- Must be familiar with internet travel arrangements
- Versed in multiple platform communications (Blackberry,
Skype, Yahoo Messenger, AIM).
- Research tasks as required
- Coordination of logistics, shipping and order fulfillment
Frontline Skill Set
- Five to seven years experience as a Virtual Executive
Assistant
- Professional phone presence
- Punctual
- Excellent grasp of English grammar and punctuation
- MS Office Suite a must
- Fast, confident thinker
- Ability to handle high level of stress and fast
pace with little direction
Frontline Pay:
To be determined after Talent review.
|
|