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an Independent Contractor | WORK as
an Employee |
HIRE an
Independent Contractor |
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Capabilities
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Industry Experience
- Health Care
- Automobile
- Emerging Technology & Software
- Payroll Provider Services
- Non Profit
- Direct Television Response
- Home Improvement
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Frontline Functions Provided
- Customer Assurance Follow Up Calls
- Appointment Setting
- Decision Maker Verification
- Fundraising
- Inbound Sales
- Outbound Sales
- Inbound Customer Care
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Collaborative Milestones
Outbound Sales
- Surpassed original appointment setting objective of 1.0
leads per hour
- Identified, researched, proposed, and integrated new product
line
- Decreased cost for lead generation with national co-op infomercial
for new product line
Inbound Sales
- Optimized project budget by decreasing average talk
time by 3.5 minutes while simultaneously increasing up
sell conversions beyond original goal
Outbound Customer Assurance
- Created and implemented call guides which improved customer
contact by 30%
- Achieved top 25% in the nation for customer satisfaction
scores for multiple automobile brands, including
Hummer and Cadillac
Above & Beyond Frontline Functions Provided
- Vendor Performance Improvement
- Revising & Developing Scripts and Call Guides
- Remote Monitoring
- Product Fulfillment
- Product Price & Positioning Consulting
- Performa results
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